We collect and hold the payment once a Buyer purchases your item. The funds in your GearUp Seller Dashboard move from "Pending" to "Redeemable" as soon as the Buyer has approved the item or 10 days after the tracking number was uploaded if the buyer says nothing. When your funds are "Redeemable,” you can cash out.
In other words, even if the Buyer never confirms that their order has been received, your funds become automatically available after 10 days after you uploaded the tracking number for the order. If your buyer opens a dispute regarding the condition of the item, they will have to enter the GearUp dispute process to prove that the order is worthy of a return and a refund.
We always defer to tracking on an order. If tracking shows that the package has been delivered, GearUp considers the order delivered, even if the Buyer claims otherwise. GearUp will never refund an order that is "In Transit" to its destination unless it has been determined that the package has been lost by the assigned carrier.
Keeping communications on our platform is to your benefit. When communications stay on GearUp, you're guaranteed GearUp Seller Protection.
Cashing out is safe. GearUp uses Stripe to process bank transfers securely. Stripe is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.