When a Buyer purchases an item, their payment is escrowed, which means the funds are in neither the Buyer’s nor the Seller’s possession. Sellers only get paid once the Buyer has received the item in its promised condition.
Sellers should ship your item within 3 business days of the purchase. If they have not shipped your item within 3 business days, send them a direct message in the app for an update. If they are unresponsive, you can reach out to us and we can try to get in touch with them.
If your purchase has not been shipped after 7 days, you will have the option to cancel the sale and get a refund by contacting customer support.