Why do I need to provide my Social Security Number?
Stripe, our credit card payment processor, also helps us collect and send the funds to you. Any organization that sends funds to individuals, businesses, etc., is required to collect and verify information about people, known as “Know Your Customer” (or KYC) checks. To perform these checks, Stripe needs to gather certain information so they can verify your identity. Stripe first attempts to verify you off of the minimum requested information (legal name, date of birth (DOB), and last 4 of your Social Security Number (SSN)).
Why is Stripe asking for my full SSN?
Sometimes Stripe needs to collect a little more information about a customer to fulfill these KYC checks, which is why they ask for your full SSN and government-issued ID. We, unfortunately, don't know why verification might not have happened right away for you. One quick thing you can do is double-check that all the information you've provided is entered exactly as it is with the IRS and Social Security Administration. If you are running into errors, please contact our Support team for assistance.
Please also note that according to our Terms of Service, you can only use GearUp if you are over 18.